Terms & conditions
TERMS AND CONDITIONS
We’ve put all the legal stuff about how our services work, and what we do with your information together in this handy reference section.
If we haven’t covered something or you need to know a bit more please give us a call.
GENERAL TERMS AND CONDITIONS
Your use of PC4U NI services is governed by the following terms and conditions. Please read them carefully. They do not affect your statutory rights.
By ordering services from PC4U NI you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.
THREE MONTH WARRANTY
All the PC4U NI services carry a three month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.
SERVICE VISIT REQUIREMENTS
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.
If you book an In-Home service appointment we will need the following at the time of appointment:
•an adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present;
•access to the area and equipment being serviced and the electricity mains, plus light and power;
•your agreement to follow our reasonable instructions;
In addition to the above requirements, if we will be working on your computer we will need:
•a person with administrator level access present;
•any relevant software recovery disk(s) (or other media);
•a connected CD or DVD writer or reader.
Your computer system should have Microsoft Windows XP or later operating systems, if you do not have these our PC4U NI Team Member will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited.
If your software is, or appears to be, unlicensed we cannot perform a laptop or desktop computer repair.
Whilst PC4U NI Team Members will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
Our services exclude support for the following:
•File servers and operating systems, except Microsoft Windows Home Server;
•Domain & active directory based networks;
•VPN and WAN networks;
•Corporate infrastructure hardware (complex firewalls, switches etc.)
If your system includes any of the above (as becomes apparent to our PC4U NI Team Member upon visiting) our PC4U NI Team Member may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an In-Home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
•any loss or corruption of data, information or records;
•any loss of goodwill, or any loss of (or interruption to) business or contracts;
•any failure by you to follow our reasonable advice, recommendations or instructions;
•any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
•any loss that is not reasonably foreseeable.
INFORMATION WE REQUIRE AND USE OF INFORMATION
We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address.
WHO WE ARE
We are PC4U NI , We are an independent IT Company who provide PC & Laptop repair and web design for a wide range of the public and private sectors. Our technicians are certified by The Computing Technology Industry Association (CompTIA) and have a huge experience in the IT industry and already demonstrate professionalism and competence. The satisfaction of our customers comes first at PC4UNI. Our aim is to ensure that the customer is happy with our service.
• Full range of computer repair, laptop repair & computer support for small business & home,
• Virus removal and prevention
• Website design
In these terms and conditions, references to "we" and "us" are as PC4U NI.
If you have any problems we would recommend you e-mail us at SUPPORT@PC4UNI.CO.UK however if you prefer to write we can be contacted at: Mob. 07835949333
SERVICE SPECIFIC TERMS AND CONDITIONS
Visiting you at home
In some outlying areas of the UK (excluding the Isle of Wight) the extra distances involved mean that we’ll service your product as quickly as possible but delivery and collection promises will not apply.
Your household insurance
Your insurance may provide you with some protection but:
•You may not be protected for breakdown caused by mishaps or mechanical breakdown.
•Portable products may not be protected.
•Your annual premium may increase after your claim.
•You may have to pay an excess.
What are my legal rights?
The contents of these terms and conditions do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold, you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase.
However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your support agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge, if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct.
Your service agreement will be cancelled in the event of any fraud, or attempted fraud and you will not be entitled to a refund.
What is not included?
•Regularly replaced items/consumable items.
•Cosmetic damage where it does not affect the operation or safety of the product.
•Repair costs that have not been approved.
•Damage or breakdown due to flood, wind or other severe weather conditions.
•The cost of repairing or replacing a product which fails because anyone neglects, abuses or misuses the product.
•Any service or benefit where the product support agreement has been suspended.
•Inoperability of a product caused by withdrawal of services by a third party.
•Theft or any loss suffered if you cannot use the product or any loss other than repair or replacement.
•Any claim where your monthly payment has not been received.
•Protection for dishwashers, vacuum cleaners, cooking and laundry products if used for business.
Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling us on 07835949333, but please note that if you do this you will not receive a refund.
You may also give notice of your intention to cancel your agreement by writing to us at:
NETWORK SET UP & SECURE
Ask a member of staff to book your appointment in store for a day that suits you. Alternatively, just give us a call on 07835949333.
What you need to do before we arrive (preparation)
•Ensure you are at home on the day of the appointment.
•Ensure you have the network, computer and peripheral products you want us to install to hand. It is generally best if you have not opened any new products.
•Ensure you have all the leads and cables needed.
•Check with your broadband provider that your service is active.
•Ensure you have your broadband ISP details.
•Make sure you have all the micro filters you need (one per each device on your telephone line).
Here’s what we’ll do
•Setup and install any four network products. For example, a router, a desktop, a PC and a games console.
•Un-box all new equipment and remove/recycle the packaging (if required).
•Setup your Internet router and connect and setup up to four devices (not just PCs) to the network.
•Configure the router, ensuring it is fully safe and secure including changing the admin password, future proofing the wireless encryption and setting up any built-in parental controls.
•Set up your printer, file sharing and Internet connection on all networked PCs included in the service cost.
•Fully test your network and show you how it works. We'll remind you of any passwords set up.
•Demonstrate the equipment and answer any questions you have.
What we don’t do
•Supply cables (other than those supplied with new equipment), you will need to purchase any cables you need in store.
•Supply and fit brackets.
•Wall and ceiling mounting.
•Within wall cabling.
FAULT & FIX SERVICES
•If the repair to your product is not covered by our guarantee or your service agreement, you will have to pay for the repair.
•We will make reasonable efforts to repair your product, subject to the availability of any parts required.
•You will pay an up-front charge that covers carriage and to diagnose the fault. This is non-refundable unless we cannot repair your product.
•We will agree a maximum cost for the repair with you.
•If the cost of the repair is less than the maximum you have agreed, we will repair your product and you will pay for the repair when you collect your product. You will pay the actual repair cost, which may be lower than the maximum you have agreed. This is in addition to the up-front payment.
•If the cost of the repair is greater than the maximum you have agreed, we will contact you with the repair cost. If you agree, we will repair your product and you will pay for the repair when you collect your product. This is in addition to the up-front payment.
•If you decline, we will return your product to you unrepaired. The up-front charge will not be refunded.
•Our repair work is guaranteed for 3 months from the date the product is returned to you.